STRENGTHSFINDER INSIGHTS: Empathy
Science indicates we all have the capacity for Empathy.
Empathic Civilisation is a Big Idea for what could solve the world’s most pressing issues. Is it possible to pull out the nuggets and apply these in smaller doses to issues in your world?
If you are a leader, what does this concept of Mirror Neurons mean for your followers? Just by walking in the room, you set the stage for the energy and emotions.
If you are in service to customers, how does this concept play into customer interactions - resolution and outcomes? Does the raging or angry customer set the tone for the interaction? Or does the service provider interrupt the charged atmosphere and diffuse with empathy?
Empathy is the Invisible Hand, indeed. An idea worth pursuing where you are?
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Marilyn Carpenter
Marilyn Carpenter is a certified business coach, a speaker and author of OPEN SESAME: Why It's All About ACCESS for the New Worker of the 21st Century. Talent Nation blog is all things "worker" - focusing on the new worker of today becoming an irreplaceable talent.
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